Two of us, in Wellington. Tell us what happened and we'll go and have a look.
It helps to know what you were doing, what you expected, what happened instead, and roughly when. If it's about your runner, give us their name. This form can't take a screenshot, so say if you have one and we'll ask for it.
Your password, ever. Nobody here will ask for it, so don't send it. If you can't get in, reset it and the game will email you a code.
Getting your runner back. Retiring a runner and deleting your account are both on your account page, both say what they do before they do it, and we can't undo either from our end. What each one keeps is on the help page.